Return policy 

KM House of Hair 60-Day Hair Guarantee & Exchange Policy

At KM House of Hair, we are committed to providing premium-quality hair extensions that you can feel confident investing in. That’s why we proudly offer a 60-Day Hair Guarantee on all eligible hair extension purchases.

60-Day Hair Guarantee

If you experience a quality issue with your hair extensions within 60 days of receiving your order, we will gladly review your claim and, if approved, provide an exchange for the same item or a comparable replacement.

Covered Quality Concerns

Our guarantee covers manufacturer-related issues, including:

  • Excessive shedding
  • Excessive tangling or matting
  • Defects in craftsmanship
  • Hair not performing as intended when proper care instructions have been followed

Exchange Policy

Due to the hygienic nature of hair extension products, all sales are final. We do not offer refunds under any circumstances.

Approved claims may qualify for:

  • An exchange for the same product
  • An exchange for a comparable product of equal value
  • Store credit at the discretion of KM House of Hair

Exchange Requirements

To qualify for an exchange, customers must:

  • Submit their claim within 60 days of delivery
  • Provide proof of purchase
  • Follow all recommended care and maintenance instructions
  • Provide photos and/or videos of the issue if requested
  • Return the product for inspection if requested by KM House of Hair

What Is Not Covered

Our 60-Day Hair Guarantee does not cover:

    • Damage caused by improper installation
    • Damage from excessive heat styling
    • Chemical processing, including coloring, bleaching, toning, perming, or relaxing
    • Improper maintenance or use of unsuitable products
    • Normal wear and tear
    • Color matching issues
    • Changes of mind after purchase or installation

Color Selection

We make every effort to accurately display our hair colors online. However, colors may appear differently depending on your screen, lighting, and device settings. We recommend consulting with your stylist before purchasing to ensure the best color match.

Shipping Costs

Customers are responsible for shipping costs associated with exchange requests unless the claim is determined to be the result of a manufacturer defect.

Our Commitment

At KM House of Hair, we believe luxury hair should be beautiful, reliable, and long-lasting. We stand behind our products and are dedicated to ensuring our customers receive the quality they deserve.

For exchange requests or questions regarding your purchase, please contact:

KM House of Hair

Email: info@domain.com
Website: www.domain.com